The bots customer care are the future to improve relations with companies with their customers; An example is Facebook who uses bots in their Messenger, this was designed as an artificial intelligence that will take care of tasks autonomously. bolts.answerhop
This software has variants known as chatbots that simulate
people's conversations; Today there are many messaging apps that implement this
type of service to improve your service.
What are customer service bots and which ones are the most popular?
The bots were invented by Alan Turing, a mathematician who
designed what today is responsible for making modern computer equipment and
artificial intelligence work. However, applications have had a boom in the use
of customer service bots, such as messaging.
In this way, companies, businesses or organizations earn the
trust of their customers in a successful way.
Some bots most used to improve customer service are:
• World Health Organization
Health Alert
This bot has allowed people to stay informed and healthy
despite the pandemic. Use keyword and emoji commands, users can select various
topics and learn more.
• Woebot
It is a bot developed by Stanford University psychologist
Alison Darcy; This people care bot is lively and helps reduce symptoms of
depression. This bot actively listens and reacts cheerfully and with funny
gifs.
To access woebot you need to download it through the app
store or google play.
• OMQ Chatbot
It is a pre-built bot for companies based on artificial
intelligence, it was developed in 2019 to help with the workload that customer
service agents had in the industry.
This chatbot links to OMQ's central knowledge base and uses
its artificial intelligence to learn new requests and interactions with employees
and customers.
• Freshchat
It is a live chat support service, thanks to its artificial
intelligence it can hold conversations and chats in real time with customers.
Additionally, it enables live profiles, customer history, and custom bots for
automated conversations.
The future in customer service
The bots customer care are redefining the way we interact
and relate to users; being a simple, comfortable and profitable way for
companies, businesses or organizations to implement safely.
Conventional customer services are giving way to the help of
artificial intelligence bots . Chatbots are being an alternative to improve
functions and effectively satisfy the needs of consumers.
It may be that in the near future these bots will be the
main and fundamental pillar to employ more effective business strategies.
Customer service will always be an area that must be handled properly for
optimal results.
There are numerous bots and each of them favors a specific
area or is better developed to work in the area of customer service.
If you want to implement this technology, we invite you to
analyze the requirements of your company, and based on the budget you have for
this purpose, you are encouraged to implement this versatile technological
tool.